Originally Posted by
Snapperhead
Folks seem to be much more lenient when it comes to bikes and warranty issues. If you bought a car and put five miles on it and the door handle came off in your hand, would you just say "Oh well stuff breaks"? No you wouldn't. I don't understand why this is any different? The dude spent $5,000+ on a bike and on his second freaking ride it broke. Now you can believe what you want, but I can guarantee you he had nothing to do with it. I don't see anything wrong with the him wanting it fixed and for free. I see nothing wrong with expecting a frame/part manufacturer or shop owner to stand behind their products/workmanship!
It's just my opinion, but either the part was defective (doubtful) or something wasn't assembled correctly (likely). I bought my Orca and had it built up at the same shop this winter. I convinced another friend to upgrade his bike to SRAM Red, and yet another friend to buy a new frame there as well. If the shop doesn't make it right, I will not buy another thing from them.
regarding the handle...I bought a car once and when driving it off the lot, it was raining, the windshield wipers did not work. I brought it back (I had not even left the lot) and they fixed it. However, if I had done something to them, I would not expect a freebie.
My point is that, given your explanation, it appears to me that you think this is cut and dried, only two rides, make it right. The shop has the right to determine why it broke. For all you know he had it in the garage and banged it with his car. When you are actually in this business you develop a bit of a jaundiced viewpoint because no matter what, everyone wants free stuff and nothing is ever their fault. In this case, it may not be, but the repair and manufacturing people get the opportunity to figure it out. This is a bit more than a derailleur hanger. The frame's involved.