I call an POS on that one. First, Kryptonite lock are expensive and thought of as a high end locks, there should be no need whatsoever to have to force the key in in order to make it work. My Trelock U-lock works flawlessly from the first day I've had it. No key forcing or problems unlocking, just put the key in, turn lightly, and it opens. Every time. So yeah, I would expect something like that from a no name lock, but if it is Kryptonite, I expect it to work flawlessly, anything less, in my book it's a POS.