Originally Posted by
qmsdc15
"It looks like the last - plate? - isn't aligned correctly"
This often happens with my Kryponite and also my Onguard both with similar flats keys. I can usually jingle it until the key is fully inserted. Instead of a paper clip, use the key. Look inside to get an idea about how it's misaligned then turn the key a little in that direction until it slides down. Before you've used the lock many times, it tricky. With practice you learn not to turn the key until it's fully inserted and more importantly you learn how to tell if it's fully inserted. Learn how it looks when the key is all the way in and remember that. The plates get finicky if you turn most of them, but not the last one.Good luck!
Kryptonite will probably replace if you cannot fix yourself. Excellent customer service.
I'd vote for operator error also, except that I knew that the last plate wasn't aligned correctly. I just couldn't gently coax it into position. It was at right angles to the other ones. I tried gently turning. I tried jiggling it. I tried moving it side to side. I would have tried it upside down but I would have had to stand on my head. There was no moisture in the lock; it was sitting in my office the whole time. No rust. Like almost everyone else in this thread, I've had problems with plate alignment a few times with another lock and managed to right it. This one just wasn't righting. And, Kryptonite has not responded to my email as of yet. And it wasn't an angry email; I just told them what happened and asked for an explanation of what went wrong.