So I guess WE DO want to start the SA debate again. I'll get the horse carcass - you get the stick.
Originally Posted by
PaPa
There has been, at least, 8 confirmed XRF8 [W] failures publically reported since the hub was introduced less than two years ago. Notice I said "publically reported". Not reported in your evasive numbers, are dealer replacements who verifiably by-pass you, the trike manufacturer', and communicate directly with Sturmey. Not only is this evident in several forums, but I've confirmed it personally. In the small town of 20k that I live, there was a Path 8 (w/XRF8 [w]) IGH replacement just 45 days ago - and when I talked (in person) to the shop owner, he admitted dealing ONLY with Sturmey... NOT Terratrike.
Well, I find that rather odd that a dealer would not call us first since we have the hubs in stock and would send a new one out same day versus him talking to SA directly, dealing with their return red tape and then waiting several weeks for a replacement. Which dealer was this?
As for my EVASIVE numbers, I've been totally honest and consistent with my response time and time again. Although I haven't calculated THIS years numbers (because we're too busy SELLING TRIKES and TAKING CARE OF CUSTOMERS), I must also point out again that Sturmey Archer has been in business for 100 years and we've been using the internal hubs on a variety of trikes for the last 4+ years. Don't you think if there were issues with the hub we wouldn't use them? Yeah it's not the super-cool Nuvinci - I get it. But for most people, especially those on a budget, it's a great workhorse with an impeccable reputation.
For those of you that know me, I'm a pretty laid back guy and I try to stay out of these types of threads. But when someone starts stating biased mis-information about our products, I have an obligation to correct them.
Again, and as always, ANYONE can feel free to email me directly or call me if they have any questions about a TerraTrike product.