Tell the shop you want a replacement wheel from Trek under warranty. If they balk, find another Trek dealer, explain the situation to them, ask for a new wheel covered under warranty, let them know that you will pay their going rate for a complete "major" wheel truing -- including de- and re-tensioning -- on the new wheel when it arrives. If the original shop agrees to warranty your wheel through Trek, get the wheel and then bring it to another shop for the same kind of wheel service, right off the bat.
You have your original sales receipt to prove original ownership and purchase date, yes? Trek warranties their parts on new bikes for either 5 or 2 years, depending on when you bought it, which covers wheels.
Originally Posted by
Bianchigirll
if the bike is less than a year old the shop should either get a new wheel from trek or rebuild your wheel with DT or another good quality spoke and bill trek for the parts and larbor.
HAHAHAHAHAHaaaaaa....... *gasp, hack*
Thanks, much needed humor.