I like my LBS but don't see too much of them as I have a large cache of cables and housing and pretty much a complete set of bicycle tools. I did buy my cargo bike from them, a Surly Big Dummy, which was not something I could have gotten over the net very easily. I could have built it up myself but at the end of the day it probably would have cost more doing it that way and certainly been a lot of work. A lot of people like the Big Dummy so I've sent them some business. My road bikes are Alex Moultons and there simply aren't any dealers here so I can't even buy tubes or tires locally. I just stock up on those things. It's not like I won't use them. The LBS does have one mechanic that I like and he is very competent and appreciates the Moultons. I'm glad they've got him, when he isn't around I come back when he is.