Originally Posted by
dscheidt
If you read the thread, you see he contacted them at least once. They replaced parts under warranty. And I think getting the bike returned with a notice that it sucked is going to be a pretty big clue. IF worksman doesn't know it's not acceptable to sell stuff with peeling paint, zip tied cables, broken saddles, shifters, and pedals, they're clueless.
You are aware that Worksmans main business is to heavy industry....right?
This is not to excuse what some in the cycling world see as crude or low quality but in this case Worksman , like any other business, can't afford a double standard for customer quality. So it is that the robust simpler industrial standard that is applied to all product.
This industrial standard is open and plain in all Worksman adverising so to complain after you buy Worksman means that your level of understanding
failed to note this industrial standard. Many customers replace parts like pedals ,seats etc. so the Worksman provided parts are just a stop gap until the cyclist choices of replacement parts can be bought & installed.
My new Worksman bike looks nothing like when I received it from Worksman since I dressed it out to suit me and my needs. Worksman promised a rideable bike delivered and a ridable bike is exactly what I got. It's not on Workman that I upgraded the bike like most do here with any new bike.