Originally Posted by
JuiceWillis
Service for the first year is free. I am not saying it was a negative experience, but over the past several months I've learned that even someone as un-mechanically inclined as myself can do basic maintenance when needed. I also went into the shop completely unprepared and didn't do enough research prior to the purchase.
This always slays me, this expectation that you have to be knowledgeable BEFORE entering the bike shop.
"This is a bike shop, buddy. Have your sh-it together before coming in here!"
There is a certain ugly exclusivity surrounding bike culture, for lack of a better word.
Imagine if you went to any other store, say 'Best Buy', and they expected you know as much as they do before you could buy anything.
If they wont help a newb make the
right decisions, they should get no business.