Was riding up the last two mile uphill of my commute to work one afternoon on my monster-cross build. This is the one and only time I ever popped a chain, but it was because I didn't seat the pin properly when reassembling after a cleaning. I was stuck with about a mile left, when this dude on a really nice Santa Cruz MTB cruises up and asks if I need help. I told him my walk was only a brief one, but I had no chain tool and no way to get a replacement. Turns out he worked across the street at SRAM, so within ten minutes he had gone back to work and procured a PG-991 with the pretty, shiny links, power link and all.

I called SRAM the next day and sent an e-mail to HQ making sure Jeff got his due for the good deed. The chain tool is also now in my pack every time I roll away from the house.