That is precisely the issue; thanks for interpreting what I wrote. Without experience with a known reliable coating shop that has the equipment, experience, and track record for refinishing magnesium items (a LARGE magnesium item--very important, as not many powder-coating enterprises have a stripping bath big enough to accommodate a tandem frame) we're potentially in a lose-lose situation offering to assist with refinishing. If the customer wants us to assume the risk, then we have to recommend an approach that we know will provide the level of reliability and service that a customer would reasonably expect from a new Paketa. And that's exactly what we did.
Originally Posted by
Ritterview
Most likely Paketa does, however, any suggestion they make might rebound back upon them. If a customer begins aggrieved, this indignation may be fostered rather than assuaged by the refinishing cost and trouble. A customer might be prone to find fault with the refinishing, and then be back at Paketa saying: "You said this could be refinished, and you sent to me this refinisher, and now look. It cost me this much, and the powder coating is a different shade than I wanted." Paketa's thanks for its assistance in finding a refinisher is a customer freshly and doubly aggrieved.
So, all Paketa can do is to say that refinishing may be possible but that Paketa cannot stand behind anyone else's refinishing. The customer must find his own, and so when/if unhappy he will have only himself rather than Paketa to blame.