Originally Posted by
JusticeZero
Businesses with hideous customer service are quite common. Businesses with hideous customer service which have succeeded in keeping their doors open for any time are considerably less common. Aren't there any other shops in your area? I ride an extra mile or three for a friendly face and good service all the time. In fact, I used to ride ten extra miles each way for better service.
I have to travel thirty miles to reach High Point (where Spinz is) and the same mileage plus a few more in the opposite direction to reach Winston Salem. It's a matter of just taking another bus route, and dealing with how infrequent the stops are.
Rudeness or honesty?
I was unaware that being blamed and insulted was a part of constructive criticism. I asked many times about how I could prevent the same problem from happening again, and (except for his accusations and insults) the only thing he told me was not to jump curbs. I went into the LBS knowing or at least thinking I was to blame for the wheel's condition, and was looking for advice not and not this sort of mistreatment. He also kept telling me that the weight on the rear wheel played no part, and that I was lying about the real reason (as I already mentioned).
I would gladly accept any criticism if it was at all HELPFUL.