I've been eyeing up a couple of bikes on BD. Yesterday I noticed some clicking coming from the left side of my Allez I bought from the LBS just over a year ago. I couldn't find the cause so I stopped in on my way home from work to have them take a look. The shop owner pulled off my pedal and found that wasn't it. He removed the crank, tightened the BB, and put it back together. Just for fun, he tuned my derailleurs and re-lubed the cassette/chain. He took it for a 2 minute ride and came back in and gave it to me and said, "you're all set."

No cost, no hassle, and all done in about 10 minutes. I'm guessing that it wouldn't have been that pleasant of an experience if it didn't have his shop's sticker on it. That made up my mind about where I'm buying my next bike, and no offense to Bikesdirect, but it will be at his shop even if a similarly equipped bike costs me a few hundred more.

Just something to think about when comparing prices!