Hi, I work for Bikes Direct customer service, may I be of assistance to you to address your question today.

I see that you have a problem with one of our frames. Is that right?

The bicycle you're talking about is the Mercier Kilo TT. Am I right?

Unfortunately, we're going to go out of business, due to a forced shutdown by the State of Texas for less than proud business practices. We are currently liquidating pre - existing stock. Therefore, we do not plan for acquiring stock in the future. We plan on shuttering down by the end of next month. That is August 31st, 2011.

And as of this date, all warranty claims previously given will not be valid.

Sincerely, Vincent.
Have a nice day.