Originally Posted by
electrik
con artists? A 220lb rider put 1000km on the brand-new wheelset and ONE spoke broke and from what I gather he then went to town "fixing" it himself. Yes MEC could help him, but something tells me there is missing information here.
I only "went to town" fixing it after they refused to do anything about it. I tried talking to several people over the course of a couple of days and they flat out said that they wouldn't touch it. My choices were to pay them to do it or go to town. I used to work as a bike mechanic and I don't feel like paying someone else to do it, so I fixed it. I agree with you that MEC is usually great at this kind of thing but not this time. That's why I'm complaining about it on bike forums.