Joined: Jan 2009
Posts: 44,123
Likes: 6,340
From: New York, NY, and High Falls, NY, USA
Bikes: 1962 Rudge Sports, 1971 Raleigh Super Course, 1971 Raleigh Pro Track, 1974 Raleigh International, 1975 Viscount Fixie, 1982 McLean, 1996 Lemond (Ti), 2002 Burley Zydeco tandem
The manager at my LBS says that the wholesalers he deals with aren't very helpful in general but Shimano gives him terrific service. This comes to me as a pleasant surprise. He wasn't referring to IGH's, though.