Originally Posted by
Dan Burkhart
In defense of the shop that would not stay open an extra 10 minutes, they do have operating hours, outside of which, shop personell may have other time commitments. They have no idea from your description on the phone what they are letting themselves in for time wise with your "5 minute" job, so if it were me, and I had a hot date waiting, your failure to plan would not constitute an emergency on my part.
+1. And not only operating hours, but possibly expenses in the form of additional hourly-wages for the employees who stay late. Plus, those 15-minute problems have a way of ballooning out of control, especially when tackled after hours. You say you broke the rear barrel adjuster? That's probably more than 15 minutes right there.