Earlier I commented you should find another shop, or maybe a couple. Maybe a bit of amplification is in order since that was so abrupt.

All successful businesses have the primary goal to make a profit. In fact if their are shareholders management has a fiduciary duty to make the maximum legal profit. Keeping that in mind, a customer needs to make a judgement about whether the sales person is representing the attitude of the store, or is merely incompetent before deciding what to do.

In my case the store owner sold me the hybrid. He made a judgement that later turned out to be wrong. But, once I was educated and was able to tell him what I wanted he responded very well. Since then I have had nothing but great service from that store. So, I can't put the blame for the wrong bike totally on him.

So, although I quickly said to find another shop; that comment was based on it being a clear case of bias and not just a miscommunication.