Originally Posted by
Richard Cranium
Wow - comments about business practices generate some strangely emotional responses.
How can a statement like this be considered "griping" or demanding? And yes I did indeed send my request in the first week of the program. And yes I did indeed ask for clarification and did indeed receive no replacement time frame or information from it..
Yes, indeed - these actions are not in keeping with what I know to be "successful customer service." And the
recent mailing is indeed - is
additional proof of these failures. Get a clue.
I could not agree more, that other poster probably runs a business and runs it like Geoman! By the, I use to run a business and I ran it like Cateye does, the consumer comes first and handle any and all problems with the utmost attention and expediency and courtesy and make the problem solved by giving them something more then they originally purchased. Those businesses have customers come back, the others, like Geoman do not.