Originally Posted by
jamse
(A lot of wise stuff...
Except for this:
Originally Posted by
jamse
Do not buy from a bike shop that offers free tune-ups for life. It is not practical to offer that, since the more a LBS has to tune up, especially for free, the lower quality work they do. It is not a practical and just their way to entice a sale.
Sorry, but with respect, that may be true some times, but at other times, it's just nonsense.
There are 4 major LBSs in my town, and there's hot competition among them. My LBS gave me free tuneups for life, and they've always done a good job. So I asked the owner what the incentive was. His answer - he hopes it builds customer loyalty, so people will buy their upgrades, equipment, clothes, and extras from him - because that's where a lot of the margins are to be found.
It worked - I go tho that LBS for everything.