Originally Posted by BikeWise1

Or not. More on that in a moment.

I have been a Trek dealer for many years, and have lots of happy customers because I have a maintained a good working relationship with Trek that benefits my customers. Never yet had them turn down a warranty claim I have submitted. Never failed to replace a bad wheel. Or saddle. Or tire. Or.....anything! I have dealt with several other brands in my 3+ decades in the business and can say no one does warranty better more consistently.

I feel that part of the problem is that people don't read the legal document that is the warranty before they buy, then blow a fuse when something they think should be covered isn't. Read the warranty before you buy! Know what you're getting into.

The new Bontrager tires and saddles are really good and there aren't many other brands with such a thorough "love it or bring it back" policy. They have made it so that there is no risk in trying their stuff, which is more than I can say for many, many other companies.

Back to the waterrockets case: That guy was totally out of line demanding brand new stuff to replace a piece of gear he knowingly purchased used without any warranty from another racer. Admittedly trying to "save money", he made a poor assumption that because he spends lots of time on BF, and has a good reputation as a racer, that it entitled him to defacto warranty coverage. He seemed to be attempting to extort a new frame by telling everyone he would go out of his way to tarnish Trek's reputation if they didn't accede to his demands. At least that's how it looked. Had he purchased a new one through authorized channels, and Trek had denied the warranty, then I would have been just as upset as he appeared to be.

Originally Posted by fosmith

This dude right here. Right on the money.