Are you the first owner on the Novara? It seems like REI has a very generous returns program (though I could be thinking of someone else). Any chance you fall under that?
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Bikes: 1996 Eddy Merckx Titanium EX, 1989/90 Colnago Super(issimo?) Piu(?), 1990 Concorde Aquila(hit by car while riding), others in build queue "when I get the time"