I might have a similar hub motor as yours, well, as least they look alike on the picture. The wire was broken at the axle when I open the box. So I have to open the hub to re-connect the wires. Basically, there is no moving part in the hub. It is gearless...... Check the wire first, move the expension spring a little bit. See if there is any cut on the wire. Mine has 3 thicker wires for the motor and 5 thin wires for the controller.
Originally Posted by
coolio
After not getting a response for about a week, I called. I talked to a person named bud via phone a couple of days ago. He asks me to check my connections, which I did. He says that I may have fried my controller. He asked me to ship it back (at my cost) so they can test it. If that's not it, I'll have to ship the entire hub back so they can test that.
Not happy that I was following the instructions and I may have fried my controller. I'm not using some great voltage (36v). And, if it's a fried controller, I'll have to pay for a replacement. If I have to ship the hub back I'm sure it'll cost me $40 b/c it is so heavy. That will suck.
At least they're being responsive. Will keep you updated...