I have a Vitamix 5200 and I love it. I almost bought a new one from a big box store but decided to save $100 and buy one refurbished directly from Vitamix. It came with a new pitcher, blades, lid and tamper plus the DVD and recipe book, same as the new ones. I'd have to tell someone it wasn't brand new for them to know the difference. Usually when you buy refurbished you're buying someone else's problems, that's not the case with Vitamix. It's backed by the same 7 year warranty the new blenders come with.