So I took some time to calm down from my initial contact with Performance. I started to look more closely at the bike. I noticed a small fracture line on the front fork top strut (it is a shock fork). Also noticed that the derailleur is bent, shifter on right side are bent, handle bars are slightly twisted, Rear rack is broken... So much for the big boy shop. I bought it from them and that is probably the last time I ever buy from them again. Despite the report that says frame is fine, it visually looks bent in the back triangle. GRRRR!