I forgot to mention in my short rant: REI.

They have two distribution centers, one in Sumner, WA and the other in Bedford, PA. The one in Sumner is very near where I live. Yet, they don't have a will call window there. This means that anything I order, I either pay for shipping from their Sumner warehouse to my house (driven by a UPS truck) or have it shipped for free (again, driven presumably with their normal store delivery) out to their store in Tacoma. That store is 15 miles from me. One would think REI is an eco-friendly company, yet I don't understand why driving (delivery to the store or to my house) has to be included in the equation when it would be easier, faster, and more eco-friendly for me to ride my bike a few blocks and pick up the order. This irritates me enough that even though I think REI offers excellent products with an even better warranty, I rarely buy anything from them. When I do order, it's much less likely I'm going to ride my bike 30 miles round trip to pick it up than if it was just around the corner from me.