Originally Posted by
seau grateau
Dear Scrod,
I ordered the lockring wrench and you sent me the pliers. I ain't mad, cause they're super nice and several dollars more expensive than the wrench. Just wondering, was that a mistake or were you being the man?
I don't recall if it was me who packed your order but it was most likely a mistake. Keep 'em!
Funny story:
That same thing happened once before with a customer from Singapore. He wrote us an e-mail explaining how upset he was to have received the pliers instead of the lockring tool, to which I responded telling him that our mistake caused him to end up with a better tool and that he could keep it if he liked. A few days later, he wrote back - very angrily - because he wanted the standard lockring tool and ended up with the pliers. Angie (who is a little better with people than I am) wrote back, again explaining that she accidentally sent him the wrong thing and that the pliers are actually a superior tool. She explained that he could send them back in exchange for the regular lockiring tool if he really wanted to but that return shipping would be on him because there was really no need to make such an exchange, as both tools do the same thing and the one he received does it better. He wrote back again - even angrier this time - saying that he
didn't know how to use the pliers and were useless to him, didn't want them and that he would be sending them back.
A few weeks passed, we received the pliers in the mail and sent him the lockring tool which - because he ended up paying return shipping from Singapore - ended up costing
more than if he had just bought the pliers in the first place.
People are weird.