Powell,
the problem was at that spliced wires. As I mentioned, I would squeeze that area and the motor would engage. I felt something solid inside that tape job. Like an anderson connector in there. I asked whether I should remove the tape and look at those wires and see if they were making contact. They recommended against it. It would void the warranty, danger, etc. They also said that I would be dealing with 8 wires that I would have to connect. Not two. Seeing as its a new hub, I figured I'd let them do it.
I don't know what they're talking about when they say hall sensor.
I'm actually on the east coast and they are in California so it's $50 per 1 way trip via UPS.