Originally Posted by
hamfoh
A Tale Of 3 Companies
1> citygrounds sent me the wrong gloves about a week ago. told them this via email. a few days later they got back to me and asked for the part # on the gloves they sent me. I gave them it and the # for the gloves I was supposed to get (it was one number off). Then I didn't hear back from them since then.
Then I emailed them this morning, and still nothing.
2> Similar situation with those 722s I got from coghouse. Talked to someone who was aware of the problem on Friday, had to send another email today. Was told nothing could happen until they hear from their boss (I'm okay with keeping most of it, but one of the forks looks like it was in the "Otis" video). I brought up that there's no way I could turn around and relist anything they sent me as a new item, so they shouldn't do it either. Hopefully the 'boss' over there can let their employee know what they're allowed to do as far as returns or compensation goes
Yeah I don't know if I would mess with citygrounds, I think the reviews are solid and the workers I saw were pretty cool. But the way they handled their black friday sale was meh. Just made me hesitant to deal with them and their prices aren't the greatest (ex. their sale price for USB Knog Boomer is higher than Scrod's regular price). But I think a lot of people have had good experiences with them.
As for coghouse, my frame and fork arrived in good condition. I saw your pics and I would be pissed. If that happened during shipping it's their fault, if it happened before shipping, it's their fault. Either way, their fault.