It's pretty clear they haven't been taking care of business for a while. I suspect it's because of circumstances beyond their control, or those they are unwilling to control. I have no inside information.

I feel it's unfortunate, as I'm really happy with the transaction I had with them last year. I bought a complete bike, which I love, and they gave me really good service.

edit: and btw, those hubs on ebay are from IRO...see seller info. Makes you wonder...