I can proudly and with humility say that I work for one of the best American Companies, and for that matter the world in FedEx, and this video has caused a lot of embarrasment, dissapointment, and sadness in all of the FedEx family. Our company motto is fulfilling the "purple promise" which is making every FedEx experience outstanding for our customers. We all now within FedEx that we failed in this instance to our customer, and we sincerely apologize to him/her and to the world. But we also ask our customers and future customers not to judge the whole for the actions of one. Fedex has over 290,000 employees that have seen this video, and like me feel saddened.

I have worked for FedEx for over five years, and I can assure everyone without a shadow of a doubt that FedEx will definitely handle this situation in a very responsible and appropiate manner. I work in the revenue side of the business, and we are put through numerous training all year round. I have no doubt in my mind that this gentleman, and all of our couriers will be retrained, not in a year, but in a few weeks once the training agenda is in place. All of us at FedEx are thankful for all of our loyal customers whether if it's the individual shipping one box a year, or the corporation that ships thousands of packages a year. Each and everyone of them deserve our respect, and our commitment in our proper and professional handling of their merchandise to their final destination. To this end we strive every day, and with every package. Our corporate headquarters has issued an opology, but I would like to offer a sincere and truthful apology from my center as well.

Additionally, if you encounter a shipping challenge, please contact me about it with all of the details, and I can guarantee you that I will do everything in my power to make it right. That is a a sincere guarantee from me to everyone here, and that ships with our company! Thanks!

Flash