Originally Posted by JasonSuperb

Wow for someone who has ever made a single complaint to our shop you sure have a lot of sh*t to talk online. grade A trolling right here. And it seems like most of your complaints are from someone you know and not your own. I am sure we have made a mistake or 2, what shop hasn't, but most of the stuff you posted about us is flat our lies or slanted to make us sound like jerks.

We actually have 3 mechanics, but 1 head mechanic that does the bulk of our repairs. He actually spends most of his time doing tune ups on sub $400 commuter bikes, and maybe about .0005 percent of his time mounting tri-spokes.

1. We used to let anyone change flats on our sales floor, but almost every time it ended with someone taking apart their whole bike, blocking customers from browsing the shop, and then needing help to fix it anyway. We have a fully functional repair shop downstairs, so now we either lend basic tools to customers to take outside to work on their bikes, or they can relax on the couch and wait 5 minutes for our mechanic to do it. We have a very small shop and just don't have the space on the sales floor for repairs. Also we even offer a discount to bike messengers!!

2. We have appraised countless wrecked bikes, and still do. I think there must be more to this story.

3. I don't recall this but believe me I would never recommend anyone crimp a frame just to fit some cranks. Sram omiums aren't really adjustable so either they fit or they don't. We have done a ton of custom builds where they don't fit and the only option is to go with different cranks.

4. How could a mechanic have stolen your friends wheels? I just can't even picture how this is possible, did he come to pick up his bike after a repair and not notice it was missing it's wheels?? This is just absurd.

5. I have had many customers ask about where we build our frames and I have never said "I'm not telling" that's crazy!? Our frames are all handbuilt in a small factory in China, This factory also builds frames for some much larger Italian brands, and their quality is top notch.

6. I am sorry if your stem got scuffed, but I don't remember a complaint about this, we try to make up for any mistakes we make with our customers.

you also mentioned you specifically don't like me, but I don't even know you? Did I do something to you that I am not aware about that you felt needed to be brought up on a public forum??


As far as the tubing on the vivace, it is italian made columbus thron, however columbus has just decided to discontinue making this tubing in italy, so we are looking at other options, most likely Columbus Zona tubing. We will be starting a pre-order for the vivace frame as soon as we get the tubing spec sorted out.

Also someone asked about the forks being sold seperately, and I am sorry I didn't see that email, but we do have forks available separately so give us a call or shoot another email and we'll get it hooked up for you.

-Jason

Superb Bicycle