I have had my share of Laptops for personal and business use and they travel all the time with me so get banged around a lot. I have had most problems with HP. The odd problem with IBM/Lenovo and no problems with 3 Sony Vaio computers. All 3 turned 4 years old this year so I bough 3 new ones for Christmas. I only take the extended warranty on items valued over $1500. I did buy it for my youngest daughters Macbook Pro because she treats them about the same as the Gorilla in the old Samsonite ads. Funily enough, she has not used the warranty yet..