Originally Posted by
TejanoTrackie
This is my first purchase from CityGrounds. Shipping was prompt, but the customer service for problems ain't going too well so far. Also, I can see why you and others are so down on the SE Draft. Some parts like the stamped steel stem make Walmart bikes look high end.
have 3 citygrounds orders in total
leader fork: no problem
brooks saddle: came in scuffed. told them. they told me I could send it back for a refund, but not an exchange (I got it during their first $75 sale). they gave me this thing about brooks being leather and all of them being different and unique and to expect that, but this was a scuff about 1.5 inches long, almost totally white.
gloves: sent me the wrong ones, took a week to send me a return label. then I got the right ones.
Most of their "sale" prices are above normal shops anyway. I'll only shop their now if the price is just too good (see: brooks)
some other guy made an order from them in Canada and was sent the wrong bike, just like... the totally wrong frame and everything. He had a problem getting in touch with CS too