for one, the reason I thought this sign was the real deal, is that they wanted to charge me $50 for roughly an hour worth of work (to convert 1 campy ergo shifter to a 9spd from 8 spd, even though I provided instructions and cog)

secondly I had a episode with them, I went to have my wheels trued, and it turns out I built the wheel wrong. I went to pick them up and rebuild them, and they told me they were laced wrong, (although this was not the only problem). I took the wheel back rebuilt it and returned to the shop and asked if they could check to make sure they were right, the guy said another mech would check them (turns out he was the only wheel builder, but no one ever told me that) anyhow I still made a mistake, so I returned to the shop for the 3rd time to try again, I asked them if they could tell me exactly what was wrong (as they really never had before) there were two mechs there, one said 'without getting into a wheel building class, it's hard to say, and it's very intricate...' the other mech said, that the problem was the spokes are going to the wrong side of the rim. so again I went and rebuilt and returned. I asked if they could make sure they were right, and the only wheel builder said no still, but he wouldn't show me what was wrong, he only looked at them and said they were wrong. Then he said, 'you know you should just have us build them for us, the nipples are pretty chewed up anyhow and to true them I'd have to charge you for building anyways.' so I asked how long building would take and they said it wouldn't be till tuesday (and this was thursday). I left with my wheels in hand and rebuilt them again (eventually got it right). the point is that they never showed me what was wrong even though I asked, it's not like I never go in there (I've spent a lot of money with them) and was going to order some more parts that day. I also had prepaid to have the wheels trued, ($20 for two wheels) building costs $25 per wheel so I would have had to spend $70 to get my wheels true.

Basically no one would really show me what's wrong, (all they had to do was spend 5 minutes telling me the problem) but no one did, mainly because only one mech really knew, but they never told me that! so in the end when I saw this sign, I figured with this lbs it could be serious.