So how much does it cost for a shop to lose
customers due to the fact that they won't answer
a relatively simple question?
Next question: How much will said shop earn due to
secondary sales etc. because they DID answer a
question?
The LBS I deal with actually answered questions
about wheels I was building, gave me some suggestions
and for their trouble got to sell me tools,
truing stand, rims, hubs, tires, glue etc.
While I could get almost all of this stuff cheaper
I will continue to support my LBS because of
their answering a few simple questions.
Besides, how many customers actually ask about
building wheels? can't be all that many.
Marty