No shop could survive on what the maintenance and repair bring in; those fees barely cover the mechanic's salary. Think about that the next time you quibble about paying for having a tube installed, or some such other service. No one complains about paying to have their car serviced; as such, it never ceases to amaze me how much people will complain about the LBS charging for the service it provides. Many customers just seem to think they're entitled to . . . heck, they just seem to think they're entitled.

Sorry so grouchy; a similar post on another board kind of set me off today Many of my customers are friends and riding companions, but the others are probably the same folks who hit the horn at you just when the light turns green. If everyone had a little patience and a little compassion, the world would be a lot better off, we'd all get the service we wanted, and we'd probably get to work faster. I know--tall order, huh?