Originally Posted by
pgjackson
If that is the case, it would be a very good idea to watch...if they let you. Every shop is set up differently. At my PB, the workshop is behind a counter and a wall. You can't see what's happening in there and they don't let people back there. At another LBS, the workshop is literally right behind the counter and you can see everything. And if the shop is busy, they probably aren't going to want to answer a bunch of questions.
Unless their service dept is completely dead...they are not going to work on your bike on the spot. If I was the mechanic working on your bike...I'd be annoyed as hell if every bike I worked on had somebody asking me every 5 mins "how do you do that again?".