I have no doubt that this guy means well.
However:
That doesn't change the fact that he is a complete imbecile and basically stole $60 from me. $60 that I had to go over his head to recover. He had plenty of time to give me the refund he admitted I deserved, and didn't. I wish that I had a good experience with him, and that I could back him up....but I most certainly didn't.