Ive got a great relationship with my LBS. I buy things from them on occasion, but do most of my shopping online. I love these threads where the poor retailer is always the victim. You lump all customers into one mold. Everytime I go to a shop to look around. I always buy something, wether I need it or not. Yet more often then not I'm met with the " Oh great, another customer. I guess Ill either ignore you or try to show you how smart I am" attitude.
Im also in customer service (auto repair). I have the same issues with people trying to price shop. Guess what? The economy sucks. People, myself included are becoming more savvy shoppers. We have to modify the way we serve them. If you dont your competition might.
Rant Over