Just curious, what exactly is your experience in retail? If you come from a recent background of retail employment (ie since big business took over the world & taking advantage of a company's desire to avoid bad press from abusive customers by caving in to their ridiculous demands became the norm) & have still managed to keep a positive attitude about retail customers, more power to you. But it's hard to take criticism from someone who compares working in an auto shop to working in actual retail just because you happen to deal with customers. Again, kudos of you actually know what it's like, that's just not the impression I'm getting.