It's funny...with all my negative feelings for the rude & unpleasant customers, I've never once had a verbal altercation, had a complaint filed, had anyone ask to speak to my manager because of my actions, etc. In fact, I'm so pleasant towards the customers that I was able to politely tell a customer today that there was "no need to be rude" (one of the worst things you can say to an upset person in retail, or really anywhere), & I said in in such a pleasant & innocent demeanor that he actually apologized & we ended the transaction on friendly terms. I deal with the negativity by venting to others who understand, which is exactly what I was doing here, & what I believe everyone else who can see it from my point of view is doing. Hamilton is exactly right in that we're just acting. I act nicely towards the customers even when I don't feel that way. But eventually those feelings have to come out. It's unhealthy to keep it bottled up & pretend like things don't bother you when they do, but there is a time & place to do so.

I think that was what bothered me the most in this whole discussion, is that people assume that me venting about d-bags on the internet means I'm a poor retail employee & an unpleasant person to interact with. I'm really not, I was just venting on a thread that seemed to be here specifically for the purpose of venting. I've managed to remain one of the most pleasant & positive people at work & my clean record shows that. It really is just a piss poor place to work.


And to get this thread back on topic: MOUNTAIN BIKING! YEAH!! IT'S AWESOME! IT'S THERAPY AFTER DEALING WITH MEAN PEOPLE ALL DAY! WOOOO!