I got my 520 by means of lay away at my LBS, since then I've been preparing for my CC trip this fall. The only things I've got offline are the things they didn't carry, Tubus racks, Ortlieb bags. Everything else I've gotten from them even if I could save a few bucks online. I even delivered a pizza on my bike,(I cook pizza for cash), last week. The first time anyone has ever brought them a pizza on a bike! The Mechanic rebuild my front hub for free, even though I offered to pay, and he told me right before I leave for my trip to come down to his house and he will show me how to fully take apart my bike and put it back together again. Going to my LBS is generally the highlight of my week, I work 60 hours at a low wage job saving money for my CC trip. They know I'm not rich and always work with me when they can, and I always bring them my business. If I only got things online I wouldn't have the extra's you get from being loyal to a LBS. Expert advice and what not!
When I move to Oregon I'll find another shop and be just as loyal, all part of the fun!