Old 04-19-12 | 08:24 AM
  #16  
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randyjawa
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Joined: Apr 2007
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From: Thunder Bay, Ontario, Canada - burrrrr!

Bikes: 1958 Rabeneick 120D, 1968 Legnano Gran Premio, 196? Torpado Professional, 2000 Marinoni Piuma

randy when you package up a bike the way you have shown, do the recipients get angry, I would believe most would have to bring it to a shop for re-assembly. Your method is a way I would like to do it to ensure no damage, but am worried they might be mad at a extra expense.
I have never had a complaint. On the contrary, I have been commended many times for my effective packing and tracking efforts/results. My customers have express no ill concern, primarily because I believe in good communication prior to making a deal. I ensure that my customer has answers to questions that he or she might not even think to ask. I do this to help ensure that there are no unpleasant surprises when the package arrives.

However, no matter how hard I try or how much information I attempt to share, regarding purchasing bicycles and components on-line, confusion does crop up, from time to time. When that happens, I usually as the customer what he or she would like me to do about the problem, allowing that person to state both their problem and possible solutions.
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