Originally Posted by
reptilezs
rivnut loose is not warranty as in the manufacturer will replace the whole bike. generally the shop will eat it and replace the rivnut themselves. hell i replaced the thing for free for others before
Ok, that's fine, then he should take the bike back to the LBS and get it fixed. I thought he bought the bike from a big box store and not an LBS, big box stores won't fix anything they will just replace the bike as defective.