I guess third time's the charm. I didn't have any real problems ordering from any incarnation of House of Track before, but now I'm stuck with Jacobs. I ordered a nitto stem and bars about 2 months ago and it looks like they're not coming. I can't reach them on the phone any more so I'm going through the credit card company and PayPal to dispute. I could have just spent the $10 more and had my stuff the next day from WorldClassCycles...

I might consider ordering from them again, but I think right now is definitely not a good time if anyone else is considering it.