Jamis sells out quite often and ordering one may not be an option for your LBS. The Aurora was one of the bikes I was considering a few weeks ago and it sounded like the OEM only had one or two available in my size at that time. I kinda wish I'd bought one. I ended up w/ a Jamis Quest which is sweet but a little too "ambitiously" geared for my current, pathetic fitness level.
As for Jamis's cust svc, I found it weird that there is no contact info for the company itself on their website. A little spooky, IMO.
My LBS owner told me that his Jamis rep is extremely overweight and looks like he never rode a bike in his life while the Kona rep was a rider. Not that that really means anything about the bike or the company's service level. Just a tidbit. I still bought a Jamis. I feel they're great value and I love steel!
CPW