@Ziemas - like i told them... if they want to charge me shipping for a replacement, then they can just send me back the broken one. they can also refund my shipping expense. then i'll get it sorted out with amazon.

did you send your broken clip back to arkel? or did you just send them an email? if you're not out of pocket sending them a broken clip, and they're up front about shipping costs, then i don't see that as a big problem if they charge you shipping. you're not paying 2/3 the price of the panniers to get a new clip, are you?