Agreed. My experience at my LBS has been almost entirely positive. For a time they hired a guy who seemed to be constantly trying to upsell in a way that very nearly had be abandon them as a supplier, but he's long since gone now. And some of their prices are much too high, but when I know what's too expensive I know what to buy elsewhere.

Most of the people I know who go there have only good things to say about them. But I still read one review of them where the writer said the owner seemed more interested in selling an unsuitable bike from stock than ordering in the bike the writer wanted, and another guy said he bought a set of wheels and when they were ruined within a short time the owner just shrugged and figured he'd got some crud in the brake blocks. Based on my experience I find the first review hard to believe at all and the second one is the kind of situation where without knowing all the details it's hard to know what to think, but if a customer routinely had issues that boiled down to crud in the system it's hard to know just what kind of warranty he thought he had. It sounds like it could be similar to crashing into a tree at speed and then expecting the warranty on the bike to cover the bent wheel.