Originally Posted by
Inertianinja
As a minor update, I'm not super psyched about how things have been going so far.
Communication with them is incredibly bad.
I email them, and it takes about a week for a response. This is true even if I email them instantly after they send something.
My first email to them was on February 29th seeking information. Communication was frustratingly slow, but I figured it would pick up once I was an actual customer.
I sent the first half of my payment to on March 19th.
We discussed geometry until April 13th (about one email per week).
On April 29th I emailed asking if there were any updates.
On May 6, they responded that there was a "problem with their order of tubing from Columbus" and that they were waiting for stock.
On May 31, I emailed again askind if there were any updates.
No response yet.
I understand that they're a small shop, but they do have quite a lot of my money in their hands. It's trying my patience.
Respectfully, you aren't buying a frame off a peg. As far as geometry conversations, I'd recommend not "discussing" geometry with your builder. That's his business. You are dealing with a small shop in Italy...it's a different, more laid back, culture. The frame will be done...he's not going to steal your money. It ISN'T like ordering an out of stock derailleur through Ribble.
I know it's difficult to make this leap of faith...and not getting constant assurance probably doesn't help, but you are not dealing with billion dollar industries. You're dealing with an old world mom and pop. They probably don't constantly read email and they don't have a
PR department. I know it's difficult, but I suggest calming down, being patient and waiting for it to happen. It takes most builders a year to build and deliver a frame. Some have 5 year waits. Hang in there...you commissioned something special and handmade, you aren't buying from Taiwan.