Originally Posted by
tomacropod
20 minutes dedicated to fine-tuning gears, brakes, lubing cables etc at the time of the build, will save the mechanic 60 minutes of work over the course of the 3 month free servicing period, and customer service staff 30 minutes of time talking with the bike owner.
- Joel
That is only true if the customer is adept enough to notice fine tuning issues in the first place and thus come back for help.
The policy where I work is based on the observation that most of our audience does not notice or seem to care. These are sub $500 bikes being sold to college students in a college town; high volume reduced (but rideable) quality.
At higher end shops different strategies may be relevant.